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SHIPPING & RETURNS
Here you will find information about shipping and returns.
If you have any further questions, please feel free to contact us personally.
Shipping information
We ship all orders free of charge within the entire EU .
Shipping is handled by UPS from our location:
2U GmbH & Co. KG
At the glassworks 10
52134 Herzogenrath
Germany
Processing and delivery times
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Processing time: 1–2 business days
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Delivery time EU-wide: 2–5 working days
(Variations may occur depending on the destination country.)
Shipment tracking
After shipment, you will automatically receive a UPS tracking number, which you can use to track your delivery online at any time.
Returns & Cancellations
We want you to be completely satisfied with your order. However, should a return be necessary, please note the following information:
Return period
You have 14 days to cancel or return your order.
Return shipping costs
The customer is responsible for the return shipping costs.
Important: Please report before returning
Before you return an item, please contact us first.
This way we can:
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check the problem
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Offer a solution quickly if necessary (e.g., an exchange).
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Initiate the return process correctly
Especially with bags, many things can be clarified immediately.
Return conditions
For a successful refund, the following items must be included:
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be unused
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be in its original packaging
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must be returned in perfect, saleable condition
Contact for returns
Please send us a message to:
The following information will help us with processing:
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Order number
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name
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Reason for return
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Photos (if there is a quality problem)
