QUESTIONS & ANSWERS
FAQs
Here you will find answers to your questions. Functional videos can be found in our video tutorials . For further questions, please feel free to contact us personally.
We are available Monday to Friday, 9:00 AM - 5:00 PM.
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The lock secures the bag's zipper and can only be opened with a fingerprint. Up to 10 different fingerprints can be stored. The first registered fingerprint is considered the admin fingerprint, which can be used to reset the bag to factory settings at any time.
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Yes, up to 10 fingerprints can be added.
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No. A USB-C master key is included with every bag for emergencies. This allows you to reset the bag to factory settings within seconds.
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A fully charged battery lasts between 4 and 6 months, depending on usage.
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The bag can be conveniently charged via the USB-C port using a standard charging cable. The battery is fully charged after approximately 60 to 90 minutes. Note: To prolong battery life, please do not use a speed charger.
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Yes, the bag can be integrated into Apple's "Find My" app. There you can display its current location, battery level, and, if needed, trigger a beep to make the bag easier to locate.
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Use a soft, slightly damp cloth. Avoid harsh cleaning agents or vigorous rubbing of the fingerprint sensor.
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The included USB-C master key allows you to reset the bag to factory settings and reconfigure it at any time.
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In the "Where is?" app, you can not only locate your bag but also see the current battery level of the lock.
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Inside, the bag offers six card slots, an open inner compartment, and an additional zippered compartment for valuables or small items.
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The bag is made of 100% high-quality genuine leather, which is robust, durable and elegant at the same time.
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Yes, the "Where is?" settings can be reset at any time. You can also completely disable the "Where is?" function on the bag if you do not want GPS tracking or location services.
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VIDEO TUTORIAL
In addition to our FAQs, you will also find detailed instructions for setting up your bag in our video tutorials.
